UK SHIPPING INFORMATION
All of our orders are processed and dispatched from our warehouse and fulfillment center in Leicester UK.
We have a dedicated postage and packaging department, who are committed to getting the items sent out to all our customers as quickly and as securely as possible.
We do offer FREE UK Royal Mail 48 Hours Tracked Delivery on all orders over £50, but this offer may be removed when other discounts or other offers are in effect or applied. We take great care to ensure that your purchase reaches you promptly and in excellent condition.
We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday), however this may not always be possible "but very rarely happens" due to certain circumstances, subject to stock and availability.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail & DPD.
Does Royal Mail Tracked 24® and Royal Mail Tracked 48® cover parcels all over the UK?.
Parcels can be addressed to anywhere in the UK including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) addresses.
Parcels addressed to a BFPO address will only be tracked up to handover to the BFPO UK address and must conform to BFPO addressing guidelines detailed on the BFPO website.
UK 24 HOURS (small Parcel) Royal Mail Delivery Tracked Royal Mail £4.99
PLEASE NOTE Deliveries are made Mondays-Fridays only. This does not cover Saturday delivery.
Same Day Dispatch when ordered before 03:00 pm Monday – Friday (excluding public holidays). Generally delivered within 1-2 working days, however, please allow up to 5 working days for your order to be received. Orders require a signature upon delivery.
SMALL PARCEL covers weight up to 2kg
SMALL PARCEL covers weight up to 2kg
The above service is provided FREE for orders over £50.00, but this offer may be removed when other discounts or other offers are in effect or applied.
UK DPD ( Saturday Mainland Delivery) Tracked
DPD 2 days ( Ireland Delivery) Tracked
2 working day delivery to Ireland. Deliveries are made Mondays-Fridays only. This is a tracked service and a signature is required on delivery. Same working day dispatch cut-off is 03:00pm with DPD.
INTERNATIONAL SHIPPING INFORMATION
INTERNATIONAL SHIPPING CHARGES:
Europe (4-6 days):
100g - £8.95
250g - £9.95
500g - £11.25
1kg - £13.95
2kg - £19.10
3kg - £24.95
5kg - £26.95
Rest of World
Rest of World (6-8 days):
100g - £9.75
250g - £10.95
500g - £13.15
1kg - £17.45
2kg - £25.95
3kg - £41.95
5kg - £44.95
Please note, we are unable to ship orders to USA, Canada also the following countries:-
Argentina, Brazil, Brunei, Cambodia, Egypt, India, Indonesia, Jordan, Lebanon, Lithuania, Oman, Panama, Philippines, Saudi Arabia, Seychelles, Singapore, Suriname, Tajikistan, United Arab Emirates, Uruguay, Venezuela and Vietnam.
For orders more than 5kg, please contact us to obtain the best quote.
Europe includes every recognised European country, and ROW includes almost every country outside of this zone. Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.
We do not conduct business with or send shipments to countries with a restricted or sanctioned status. If your chosen destination does not appear in any of our shipping options, this means that we do not supply goods to this country.
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.
We highly advise you to check the destination country's law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders, we will not be responsible for products rejected or confiscated by your local customs.
During this difficult time you may experience a few delays with deliveries. If your order does not arrive within 5 days for UK and all International orders 10 days, please contact us via the contact form or email and we will get this looked into immediately for you.
Royal Mail 24 services may take a little longer and ARE NOT GUARANTEED during this period with deliveries due to some delays.
For any queries regarding delivery or tracking, please contact us at firstname.lastname@example.org